The rental start date is the day you will receive the hardware. Orders are shipped by UPS and will arrive by end of day on the rental start date. If you prefer to receive your hardware a day or two before your event for setup, select the date you’d like the hardware to arrive. Your rental end date is the day you return the rental hardware to UPS.
Your credit card will be charged when you place your hardware rental order. This transaction will appear on your bill as "Fello Tech Rentals."
This depends on the expected traffic at your event. Most commonly, businesses rent 2-3 bundles. Contact a Fello hardware rental specialist by email at [email protected] or by phone at 1-866-528-6299, Monday to Thursday from 9 am to 8 pm and Friday from 9 am to 5 pm EST if you’re expecting over 1000 people.
Hardware insurance protects you from having to pay the full replacement cost of any damaged or missing equipment in case of theft.
Visit the Shopify Hardware Store to purchase hardware.
A Shopify account is required to use the Shopify POS app. If you don't have an account, start your free trial now.
POS Lite or Pro will be required for all hardware bundles.
Every bundle comes with a Shopify card reader for you to accept credit card payments. To use this device, you need to enable Shopify Payments on your store. Learn more.
To use the card readers, Shopify Payments must be enabled on your store. Learn more.
All iPads come with 1GB of LTE data so you don’t have to worry about a WiFi connection. More than 1GB of data can be used. Data overages are charged at a rate of $15/GB.
You'll need a power source to plug in your hardware. All bundles and add-ons include charging cables.
Orders are shipped nationwide in the U.S. with UPS.
Orders are generally shipped with UPS Ground. UPS Ground shipping arrives within 3-5 business days, depending on the location. Order cut-off time is 1 pm EST for next day arrival with UPS Next Day Air.
Shipping rates vary depending on the shipping address and UPS shipping service. The UPS shipping service is automatically selected based on the number of days between your order date and the rental start date. Expedited shipping will only be selected when necessary.
Your hardware is scheduled to arrive by end of day on the rental start date.
Orders will receive a full refund when canceled 10 business days before the rental start date.
You can hire on-site setup support or get step-by-step instructions on how to set up your hardware in the Shopify Help Center. Contact the Fello Success team by email at [email protected] or by phone at 1-866-528-6299, Monday to Thursday from 9 am to 8 pm and Friday from 9 am to 5 pm EST if you need additional help with your hardware.
Fello’s trained support team will set up the hardware and provide Event Ticketing training. On-site setup and support is billed at $1,500 per day based on a 2-day minimum per event/order. If support hours requested exceed (8) hours per day, overtime rates will be billed at $200 per hour, per support technician.
Travel and lodging when applicable will be billed to the customer separately.
Get step-by-step instructions on how to set up your Shopify POS in the Shopify Help Center.
A prepaid return shipping label is included with your order. All you have to do is re-pack the hardware and return the package(s) to UPS by the rental end date to avoid late fees.
Replacement return labels can be emailed to you. Contact the Fello Success team by email at [email protected] or by phone at 1-866-528-6299, Monday to Thursday from 9 am to 8 pm and Friday from 9 am to 5 pm EST.
You can return the hardware by dropping off the package(s) at any UPS location for free by locating one at www.ups.com/dropoff, or by scheduling a UPS Pickup online at wwwapps.ups.com/pickup/schedule or by calling 1-800-PICK-UPS® (1-800-742-5877). Be ready to provide the tracking number on the return label. A pickup may be scheduled for the same day or a future day. UPS may charge a small fee for scheduled pickups.
Failing to return the hardware to UPS on the rental end date will result in late fees that accrue daily. Fees vary based on the hardware rented. Fees can be reviewed in the Rental Agreement.